F5 Network Support & Maintenance
Your BIG-IP® networking platforms help you manage even the heaviest traffic loads. If your current F5 equipment is meeting demands, you have the opportunity to extend the life of your equipment with third-party maintenance (TPM).
F5 Network Support
F5 support made easy
Set your IT team up for success with end-to-end maintenance solutions that help you meet current and future demands.
F5 |
Service Express |
|
|---|---|---|
| Maintenance Support Features | ||
| 24/7×365 onsite support |
|
|
| Warranty & post-warranty support |
|
|
| Gap coverage |
|
|
| EOL & EOSL support |
|
|
| Dedicated primary & secondary engineer |
|
|
| Engineer callback in 30 minutes or less |
|
|
| Locally stocked parts |
|
|
| Adjustable & penalty-free terms |
|
|
| Easy-out agreements & locked-in pricing |
|
|
Work smarter with flexible F5 support
Access everything you need, all in one place. From infrastructure consulting to high-quality hardware, we have you covered every step of the way.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported F5 products
BIG-IP Series
VIPRION Series
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Great technicians, great service and wonderfully affordable.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
-
We Just started using this company this past year , we had multiple meeting about different hardware and plan.
”(read more) -
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more) -
Their service has always been accommodating to requests and quick to respond to service issues.
”(read more)
-
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more)
F5 maintenance FAQ
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates helping you extend the life of your investment.
Utilize the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you determine which equipment is best for TPM or should remain on F5 support based on hardware type, generation and location demands.
Contact us to connect with an expert and discover the best maintenance solution for your equipment.
We have immediate access to the reliable parts you need for your F5 network equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritizing needs, and partnering with a cost-saving support option.
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
How do you find the right third-party support provider for your data center? Do they prioritize responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help maximize your IT budget? Find it all on our checklist.
