Extreme Networking Equipment

Extreme Networks Support & Maintenance

Work smarter, remain agile and scale quickly with the help of third-party maintenance (TPM). Get the resolutions you need fast with expert and automated support that helps you cross items off your list.

Extreme Networks Support

Get back to doing what you do best

Transform the way you view Extreme Networks support. We aim to make maintenance easy so you can focus on other priorities.

Extreme

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Software updates & bug fixes*

*Base Operational Software included with Extreme. Specific feature updates, patches and fixes are available at an additional cost.
We can help you navigate the complexities of Extreme Networks support – contact us for a personalized recommendation.

Extreme Networks support simplified

Receive more than onsite responses, expert solutions and flexible coverage. We aim to provide outstanding service when you need it the most.

Engineer Smiling with Laptop

30+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

99% onsite response met

All supported Extreme Networks products

7100 Series

8000 Series

Extreme (Formerly BlackDiamond)

S Series

Summit Switches

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Jan 19, 2023

    The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with

    (read more)
  • 5 Reviewed Jan 19, 2023

    The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.

    (read more)
  • 5 Reviewed Jan 19, 2023

    Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed

    (read more)
  • 5 Reviewed Jan 19, 2023

    We Just started using this company this past year , we had multiple meeting about different hardware and plan.

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 24, 2023

    Their service has always been accommodating to requests and quick to respond to service issues.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Sep 23, 2022

    Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)

Extreme Networks maintenance FAQ

These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

Yes! We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

Read more about considering a hardware refresh

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Hands Plugging in Networking Wire
Articles & Insights Mar 12, 2020

Practical IT Cost Containment Strategies

In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritizing needs, and partnering with a cost-saving support option.

Headset with Servers and Safety Badge

Increase efficiency and resilience