Cisco Support & Maintenance Solutions
There is an alternative Cisco support solution that doesn’t require restrictive contracts, complex support structures, hidden penalties and delayed onsite responses. It’s time to elevate your service experience and receive quicker resolutions with third-party maintenance (TPM).
CISCO Server and Network Support
Explore your Cisco maintenance options
There is an opportunity to reduce your Cisco support costs and meet demands without a Smart Net agreement. Third-party maintenance can help you weigh your Cisco support options and extend the life of your equipment with no loss in performance.
Cisco |
Service Express |
|
|---|---|---|
| Maintenance Support Features | ||
| 24/7×365 onsite support |
|
|
| Warranty & post-warranty support |
|
|
| Gap coverage |
|
|
| EOL & EOSL support |
|
|
| Dedicated primary & secondary engineer |
|
|
| Engineer callback in 30 minutes or less |
|
|
| Locally stocked parts |
|
|
| Adjustable & penalty-free terms |
|
|
| Easy-out agreements & locked-in pricing |
|
|
Cisco maintenance that works for you
Find new opportunities to meet your expectations with data center support that simplifies your day-to-day responsibilities.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
67,000+ Cisco products on contract
All supported Cisco products
Hyperflex
UCS Series
Catalyst
MCS Series
MDS Series
Nexus
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“My account team has never told me ‘we can’t do that’ the answer is always ‘we will find a way to make that happen.'”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
-
We Just started using this company this past year , we had multiple meeting about different hardware and plan.
”(read more) -
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more) -
Their service has always been accommodating to requests and quick to respond to service issues.
”(read more)
-
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more)
Cisco maintenance FAQ
Utilize the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you determine which equipment is best for TPM or should remain on Cisco support based on hardware type, generation and location demands.
Contact us to connect with a Cisco expert and discover the best maintenance solution for your equipment.
Start exploring your options! Learn more about the alternative to Cisco support in the resources below or get in touch to connect with a Cisco expert.
In a Flash | Alternatives to Cisco Smart Net
On-Demand Webinar | Exploring the Alternatives to Cisco Maintenance
Before diving headfirst into renewing your Cisco DNA Software Subscription, consider how often your team uses the features and functionality. If you aren’t relying on the additional features, we can help you navigate your options.
Connect with us to talk with a Cisco expert for a personalized recommendation.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
What are the alternatives to Smart Net? What are the benefits of an alternative? What is a Cisco hybrid support approach? Find out here.
Learn what Komatsu had to say about switching support from an OEM to a third-party maintenance company Service Express in this testimonial.
